We are currently working with a UK Facilities Management provider to recruit a Portering Manager for a site in the Oxford area

The Role

The Portering Manager will lead the delivery & development of the Portering service within the facility

Working closely with the Helpdesk and the wider soft services team. The role will coordinate the activities of the Portering team to ensure services are provided in a timely and effective way as per the contract and to KPI with minimal or nil paymech penalties.

The role is responsible for ensuring porters are of the necessary competence, training, back-up and support to deliver high levels of customer service in line with the contractual requirements.

They must be able to anticipate and deal with issues and provide a critical link between the Account Manager and the workforce. In addition they should take the lead in the management of all specified operational delivery requirements and company objectives in accordance with established standards, policies and procedures and provide support and mentoring to other team members as required, under the guidance of the the Account Manager

Candidate Requirements:

Having knowledge of domestic & porter services in hospitals and the operational challenges and opportunities faced on a daily basis To have excellent communication skills in order to liaise with all levels To possess excellent management skills in order to organise and deliver a consistently high standard service To possess excellent leadership skills in order to inspire confidence and represent Company values To demonstrate sound judgement and critical decision making To continually strive for simple, efficient ways of working To be able to develop and implement innovative solutions and remove barriers to change To have a good understanding of H&S, particularly in a healthcare setting To be commercially aware and take ownership of the financial performance of the services