Are you passionate about helping consumers and representing their interests?

We currently have an exciting opportunity for a Policy Manager to join us at CCW. We are the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.

Reporting to the Head of Company Engagement, the Policy Manager will lead the day to day engagement with the water companies allocated to the post. They will be responsible for leading on financial policy in relation to companies by identifying risks and opportunities for consumer support through tariff structures and charging models. They will use this insight to support, develop and deliver our work programmes and campaigns, leading the work on financial aspects of these.

The successful candidate will be able to use their proven experience of providing a customer perspective and representing customer's interests in the development of policy and their experience of building and maintaining good relationships with stakeholders in order to deliver our mission to ensure people are well-informed, treated fairly and have confidence in their water services.

In exchange, we'll offer you the chance to work in a rapidly changing, dynamic organisation with a fantastic range of benefits available including Civil Service Pension, Blended Working, Flexible Working Options, Travel Season Ticket Loans, Free access to Health Assured EAP, discounts and offers available via our STaR benefits platform and much much more.

To apply please complete the application questions process using the apply tab. You will then receive an email acknowledgement, please ensure that you then complete your candidate profile as requested in the email. In order for your application to be considered you must ensure that the Personal/Contact details, Employment History, Skills, Qualifications and Certificates and Training sections in the profile are fully completed. Please particularly ensure the Skills and Supplementary questions section includes details of your key skills and experience relevant to the job description and person specification, explaining your suitability for the role.

Due to CCW's use of anonymised recruitment practices any CVs or other attachments included with your application may not be seen by the recruitment panel. All information that you would like to be considered must be included in the sections detailed above.

Please do not wait until near the closing date to send your application. We will be shortlisting and interviewing applications as they are submitted and reserve the right to close the vacancy before the advertised closing date if necessary.

The selection process will include:

A sift using the content of the application sections alone based on the person specification Interviews via Teams Guaranteed Interview Scheme (GIS) - We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. To be eligible for the guaranteed interview scheme you must have a disability or long term health condition. The disability could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under the scheme. If you would like to apply through this scheme, please complete the relevant section of the optional Equal Opportunity Monitoring form and return along with your application.