Customer Service Adviser - Reading Outskirts: All areas of B2B and B2C Customer Service assisting the business with queries and complaints. As well as answering simple or complex customer questions, each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.

Client Details

Customer Service Adviser - Reading Outskirts: A luxury brand automotive company with a truly global footprint. The business operates from newly refurbished offices close to good bus links and good road access and free parking.

A business that work hard to motivate and reward their employees and run a number of good incentives.

Description

Customer Service Adviser - Reading Outskirts:

All areas of B2C and some B2B Customer ServiceExperience or desire to deal with complaintsHandle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutionsTo receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with the business productsTo build up and continuously update individual specialist knowledge in relation to the company products, strategy and relevant regulatory compliance e.g. FCATo build relationships with Franchise Centres and involving them in all matters relating to their customer.To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experiencedStrong phone contact handling skills and active listeningAble to Work effectively in a Team and a fast-paced environment Profile

Personal Case Manager (Customer Service)

Proven customer support experienceStrong phone contact handling skills and active listeningAble to Work effectively in a Team and a fast-paced environmentProficient with MS Office and familiar with CRM systems and practicesHigh level of verbal and written CommunicationCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritise and manage time effectivelyHighly motivated and resilient Job Offer

Salary of circa GBP26,000 to GBP28,000 dependant upon experience.

Working hours on a rotation of 8 am to 6 pm Monday to Friday, 9 am -1 pm Saturday (1 weekend in 5 )

Flexible hybrid working hours offered after the brief probationGenerous paid holiday allowance, plus public holidaysNo call scripts, no call length targets, just one goal: exceeding customer expectations