Job Title: Payments Administrator

Vacancy Type: 3–month Fixed term contract – great potential to become permanent

Location: London, Close to Cannon Street Station

Salary: Up to GBP35,000

Hours: Monday to Friday 9 am to 5 pm

Benefits:

25 days holiday + public holidaysAdditional day off for your birthdayCharity/voluntary days offOption to buy or sell 5 days holidayCycle to Work SchemePensionLunch and learn sessionsFree hot drinks and snacks About the position – Payments Administrator

This role is a fantastic opportunity for someone who has a keen interest in Payment Operations, with a desire to grow in the role within a fast–paced environment. Our client is a start–up bank.You will hold responsibility for ensuring that customer payments are processed adequately supporting our frontline teams in providing our customers with positive outcomes time after time.

Responsibilities required for the role of Payments Administrator

Timely execution of payment instructions with a control frameworkAllocation of incoming and outgoing customer payments accurately and within SLAs across a range of internal and external platforms.Customer payments; refunds, DMC payments, Chargebacks, pending hold reversals (merchant holds), investigating declined transactions, unallocated payments, overpaymentsTimely processing of transactions in the exception's queues – including but not limited to unallocated, failed and pending paymentsEnsuring accurate and efficient delivery of payment operations processesProcessing inbound and outbound credit payment recoveriesComplete internal processes (SoPs), keep process documentation updated, share best practices, and highlight improvements and efficienciesDevelop into payments operations subject matter expertWork closely with Finance and Incident management teams, responding to actions following payment incidents.Resolving ad hoc payment requests efficiently and effectivelyInvestigating payment journey errorsAdequate follow–up on payment–related inquiries from various stakeholders Experience required for the role of Payments Administrator

Excellent organisational and analytical abilitiesHigh prioritisation skillsStrong written and verbal communication skillsStrong Microsoft Excel skillsDemonstrated team player with a naturally investigative and curious mindsetAbility to adapt to a fast–paced ever–evolving environmentAbility to work to strict deadlinesGood knowledge of BACs, CHAPS and Faster paymentsSelf–starter, capable of working independentlyPrevious experience in a similar payment services role within the financial services sectorPayment risk awareness For more information regarding the role of Payments Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days