Out of Hours Breakdown Controller (Weekends and bank holidays)

Permanent/Part time

Remote working position

Training at our Head office (Dordon, B78 1SZ) for minimum of 6 8 weeks

Saturday 6:30 am to 6:30 pm

Sunday 6:30 am to 6:30 pm

Bank holiday cover 6:30 am to 6:30 pm

We have a fantastic opportunity working as a remote/homeworking Out of Hours Breakdown Controller for our Head Office. Working for Europe s leading company in our field, the successful candidate will be responsible for ensuring smooth operational flow of all out of hours reported incidents within agreed time scales.

What do you get?

25 days holiday, plus bank holidays and Birthday Increasing holiday entitlement for long service (capped at 30 days) Company pension Group life assurance scheme, plus access to Unum s multiple health & wellbeing services and employee discount perks Employee referral scheme of up to GBP500 (before tax) What will you be doing?

To control allocate and manage all incidents through to timely conclusion To understand and exceed customer expectations Always ensure customers have a full understand of events and estimated time scales To support other team members and other colleges to ensure continuation of service To ensure cost effective repairs within time scales. Constantly update in house computer systems with progress and incident specific information To work closely with all Petit Forestier workshops and rental depots to support the operation Ensure at all times that potential recharges are identified and recorded at the earliest possible time Where ever possible for recharges, confirm and agree acceptance with customer prior to continuation of incidents Ensure the highest level of professionalism at all times To ensure all open incidents are effectively communicated to all parties on shift change What are we looking for?

Essential:

Systematic approach to problem solving Previous experience working in customer service Excellent Interpersonal skills to include written and verbal communication internally and externally Good to excellent geographical knowledge of the UK and Northern & Southern Ireland Excellent phone manner Ability to remain calm in a pressurised environment Desirable:

Knowledge of Rental Procedures Knowledge of the Commercial vehicle Industry