A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. To ensure that departmental KPI's are met on a daily/monthly basis.To provide technical information regarding frames and lenses to OpticiansWhen applicable, to supply advice on the dispensing of glasses in order to resolve queries from practicesTo build a rapport with key clientsTo deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.To fully interact with the supply chain across the relevant sitesTo support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'Optical Customer Service Advisor - Requirements

Previous experience of working as an Optical AssistantAttention to detailOrganisedAble to build rapportGood at multitaskingExcellent customer service skillsOptical Customer Service Advisor - Package

Working 37.5 hours a weekMonday to Friday 9am to 5pmSalary is between 20,000 to 23,000This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call (phone number removed).