As an Operational Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results.

Role: Operational Team LeaderLocation: LiverpoolWorking Hours: Monday to Friday, 37.5 hours between 9am and 5:30pmSalary: GBP31,500-GBP37,500 plus bonus potential

What you will be doing:

To lead a team of Operational Claims handlers to achieve first class quality of technical claims handlingMaximise operational efficiencies and drive a culture of continuous improvementAccountability for team's performance against set objectivesPerformance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one's, performance reviews, training and development, disciplinary procedures and staff welfareMaximise the imparting of technical knowledge to the team by way of mentoring and coachingKeep abreast of relevant technical and market developmentsEffectively communicate through engagement and collaboration with team members and the wider businessAssist with Ad-hoc tasks as and when the business requires What we're looking for:

Ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performanceClear, focused and determined approach to problem solvingEffective communicator at all levels of the businessHighly motivated self-starter About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveGenerous Company Pension SchemePerk Box Online & High Street vouchers and discountsFresh fruit Deliveries twice a week GBP250 Refer a friend bonus.Cycle to work scheme.Free eye test vouchers and a contribution towards the framesFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsFree Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes.Charity fundraising events On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.