New Enquires Customer Service/ Sales Specialist

Job Description

Are you a passionate and results-driven sales professional looking to further your career? Do you excel at engaging with potential clients, identifying their needs and delivering tailored benefits? If so, please read on!

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in South Manchester, we serve clients nationwide. We are proud of the work we do helping injured people.

We are currently ranked 80 in the Top 100 UK Law firms and are recognised for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 5,000 reviews, which, coming from our clients, means a lot to us.

Role

The New Client Enquiry Specialist is a critical role within our team focussed on delivering new business by converting warm leads.

Your goal is to simply provide an exceptional customer experience to warm, centrally generated, inbound leads to enable you to exceed your sales targets.

You will be responsible for engaging with customers over the phone, building relationships and helping individuals navigate the world of personal injury claims.

You will provide guidance and support throughout the initial claims process. We actively encourage you to take time on the phone with our potential clients. We really want them to feel cared for, understood and confident in Express by the end of your call.

If you thrive in a fast-paced environment and have a passion for sales and helping people, this is the perfect opportunity for you.

Responsibilities and Duties

Responding to enquiries: Answering incoming calls and calling enquiries arriving by email in a timely manner.

Documentation: Maintaining accurate records of client interactions to pass to our team of specialist solicitors.

Follow up: Following up with potential clients who expressed an interest but did not immediately sign up with Express.

Training & Self-Development: Participate in training programmes to stay updated and consistently develop your skills.

About You

At least 6 months experience in sales with a proven track record of success. Excellent communication and interpersonal skills. Ability to develop and maintain strong relationships with clients. A results-driven approach with the ability to meet and exceed sales targets. Commitment to deliver an exceptional customer experience. The ability to work independently and in a team. Computer literate. If you meet these requirements and are passionate about sales, then this could be just what you are looking for!

Salary, Hours & Benefits

We believe in rewarding performance. We offer a competitive salary package, including a base salary and a very generous commission structure to reward your achievements. Remuneration of up to GBP24,000 and uncapped commission with on target earnings of GBP33,450, with top earners achieving GBP37,750. Hybrid working - 3/2 alternative week working from home pattern shift after probation. Comprehensive ongoing training and development. Opportunities for career advancement in our growing organisation. 23 working days holiday, rising to 26 days. Plus, a day off for your birthday after 2 years' service. Time in lieu for any bank holidays worked. Lots of other benefits like holiday buy back, death in service, pension, healthcare, Employee Assistant Programme, paid for social events, and annual flu jabs. We rate skill and attitude above all else and our recruitment policy encourages applications from all.

You will have the opportunity to work in a dynamic and fast-paced environment with a team of talented sales professionals to achieve targets and drive growth.

Working Days

This is a 37.5 per week hour contract. The hours will be fixed to Monday - Friday 8:30am-5pm during the training period.

Once you have completed your training the shift pattern works on a rotating weekly early and late shift. You will then work one weekend shift day every third weekend with a weekday off in lieu.

For example:

Week One - Monday - Friday 8:30am-5pm

Week Two - Monday - Thursday 12pm-8pm, Friday 11:30am-7.30pm

Week Three - 4 x Fixed weekdays 8:30am - 5pm, 1 x weekend day 10am-6pm.

Week Four - Monday - Thursday 12pm-8pm, Friday 11:30am-7.30pm

Week Five - Monday - Friday 8:30am-5pm

Week Six - 4 x Fixed weekdays 12pm-8pm, 1 x weekend day 10am-6pm.

Recruitment Process

If you feel that you meet the role requirements and you want to be part of our dynamic team then we would love to hear from you!