A leading Cardiff law firm is seeking a Client Relationship Executive to join their team based in Central Cardiff. You will support fee earners and the marketing team to handle new client leads, address queries and issues during active cases, and gather feedback. This role involves answering client service questions, providing pricing information, new and existing client relationship support and connecting clients with the relevant team/solicitors for further assistance.

Key duties:

Responsible for handling enquiries in a professional and friendly manner. Liaising with potential clients to understand queries and provide relevant information. Providing pricing details and quotes, or directing complex queries to the appropriate internal team. Ensuring client concerns are effectively addressed through timely follow–up on initial enquiries. Management of Prospect records in the case management system, and facilitate Prospects to progress to the next stage. Assisting with client onboarding and ensuring a positive experience during the initial and onboarding stages. Following up with clients upon completion of work to encourage participation in satisfaction surveys, online reviews, and feedback. Providing regular reports on conversion to track performance and share valuable market to appropriate teams. The Candidate:

Previous legal support services background. Possess client service experience, working within a corporate / office environment. Experience developing professional business and customer relationships. Strong phone contact handling and active listening skills. For further details, please contact Rob Adams at TSR Legal in complete confidence.