Neighbourhood Officer

Manchester Agile

Salary: GBP39,125 PA

Permanent, Full Time, 35 hours per a week

Closing date: 7 January 2024 (11.59pm)

Interviews/assessments will take place: 15 January 2023

Support our communities. See the difference you can make in our city.

At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability.

Due to internal promotion we re looking for a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You ll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence.

You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional first point of contact resolution customer experience.

What we re looking for:

Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations

Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods.

Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.

Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration.

Able to lone work safely and effectively, delivering high quality services in field-based settings.

Demonstrable experience of Safeguarding; raising concerns through policies and procedures.

Good IT literacy

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.