Neighbourhood housing officer

Camden

25 P/H (Umbrella)

Neighbourhood housing officer is need within the Camden area. This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people's lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.

Knowledge and Experience

knowledge and expertise to meet resident demands in the neighbourhood, for example:

o Money, Debt and budgeting;

o Resolving disputes;

o Tenancy law;

o Housing Options.

o Employment and skills;

o Health and support;

Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions;

Ability to use initiative to meet resident demands creatively and inventively to explore possibilities for improvement and more effective delivery;

If you would like to apply for this role please forward your CV, alternatively please contact Sarah on (phone number removed)