Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Contact Centre Consultant to speak both French and Dutch.

As a Contact Centre Consultant you are in the best position to supply best in class customer service to the customer of this exciting new EV car brand to Europe.

The role will entail:

Incoming and outgoing callsProfessional emails and chatGeneral information requests: basic questions regarding dealerships location, cars, options, warranty etc.Simple complaints : complaints up to a certain level of complexity, no complaints with legal or financial impactTelematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working )Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealershipUpdate relevant databases, and customer records. The ideal candidate will have:

Excellent telephone mannerExcellent numeracy and literacyExcellent customer service skillsGood analytical, decision making and problem solving abilitiesPrevious retail and customer service experience would be beneficial Salary:

GBP13 per hour (GBP27,040 per annum)

Hours:

Working hours are on a rota Monday to Saturday 8am till 6pm (rotating shift pattern, 5 days / 40 hours per week / 8 hours per day)

40 hrs a week5 working daysFull training provided and paid forGreat Working EnvironmentAccessible by bus and Tube Company Benefits:

Competitive salary + attractive overtime20 days paid holiday + additional days based on length of serviceSuggestion Box Monthly Winner Paid Reward;Cycle To Work Scheme;Home Computing Scheme;Dentist scheme;Bus Travel scheme;Eye test vouchers;Excellent onsite training and induction;Staff room with complementary refreshments;Corporate & client discounts, including hairdressing, gym membership, restaurantsand bars;Weekly dress down days;Involvement with local charities and fundraising days/events; To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.