Your new companyHays Worcester are working with a local supply chain and distribution business with a fantastic reputation looking to recruit a Logistics/Customer Services Cooridnator on a permanent basis.Your new roleYou will be reporting to and working closely with the Customer Services Manager to ensure that excellent Customer Service is provided. You will be the initial contact for any customer enquiries and complaints. You will be responsible for Sales Order Processing within the SAP system, and placing and monitoring of purchase orders for freight and product labels as required.Duties will also include:

Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support,Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with Customer Services and Global Supply Chain Manager.Receipt and acknowledgement of sales orders.Keep customers updated with regard to the progress of an order.Act as trouble-shooter in resolving freight / delivery / document related problems arising.Sales order processing / accurate data input into SAP.Raise and issue appropriate export paperwork.Place orders for transport requirements in good time to meet the needs of known or anticipated orders.Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM. Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Prepare label development monthly update for review at monthly Planning and Logistics meeting.Maintenance of label database/archive- both electronic and hard copy.Adhere to stated policies and procedures relating to Health and Safety, and quality management. What you'll need to succeedIn order to be considered for this role you will need experience working in a busy Logistics or Customer Services environment. Ideally, you will have SAP experience or experience of Sales Order Processing. This is an exciting new opportunity with lots of opportunity for progression. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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