Last year we at Russbridge Academy Ltd were the proud winners of “Southern Enterprise Awards - The Training Provider of the Year 2020 – London”. This year we are absolutely delighted to announce we are winners of the “Innovation and Excellence Awards - Training Provider of the Year 2021”! To celebrate these huge achievements, we are offering the Level 3: Delivery of Conflict Management Course at a discounted price.

The Level 3: Delivery of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.

By the end of this Conflict Management Training course participants will be better able to:

◘ Identify the key components present in all angry confrontations

◘ Recognise different stages of conflict escalation

◘ Recognise the signs of conflict and aggression

◘ Maintain composure when responding to conflict and aggression

◘ Use skills to manage their words, phrases and body language

◘ Demonstrate skills to stay calm and manage angry customer behaviour Course duration:

It is a partly distance learning/online and partly classroom (1 day) session with tutor support. You will be given 3 weeks after the class session to complete the coursework/assignment. However if you finish earlier, you will be awarded early as long as you meet the required standard, you do not need to wait for 3 weeks.

Our specialty:

✔️ Training Provider of the Year 2020

✔️ Training Provider of the Year 2021

✔️ SIA Approved Courses

✔️ Approved exam centre

✔️ 15 Years experience

✔️ Unlimited Retake Exam

✔️ Tutor Support throughout

✔️ Happy student around the country

Course Assessment:

There is a MCQ exam and portfolio for the course. You will also be required to provide supporting evidence and an observation with written on the micro teach delivery aspect of the course.

Course Fees: £299.99 (no hidden cost)

You can book via this link paying full or deposit: https://www.russbridgeacademy co uk/conflict-management-course/

For any further clarifications or to book the course please feel free to contact us.

Contact us:

Russbridge Academy Ltd

Unit 26, Harbour House

Coldharbour Lane

Rainham

RM13 9YB

“Training Provider of the Year 2020 – London”

by Southern Enterprise Awards.

and

''Innovation and Excellence Awards - Training Provider of the Year 2021''

and

”Global 100- 2022 Winner: Best Leading Training Provider – UK”