Leisure Claims HandlerAre you an experienced Claims Handler looking to join a team that's a bit different from the industry normality?If you want to be part of a team of award finalists who are currently in an exciting period of growth, now is the time!This role is ideal for a Claims Handler who has had previous exposure to touring caravan and holiday/ park home claims. Location: Hybrid with our Newcastle under Lyme office, ST5Salary: GBP20,500pa - GBP25,000pa DOEWorking Hours: Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per weekKey Accountabilities: To act as the first point of contact with policy holders wishing to make a claim.Accurately logging comprehensive details of the claim. Handle claims queries in relation to policy cover, claims status, policy exclusions and excesses.Where appropriate investigate claims to ensure payments are made only where coverage is established.Effectively handle all claims from registration to completion within the limits of the Delegated authority and in line with Service level agreements.Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.Identify and report any concerns in relation to potential fraud or instances of identified fraud; take action as appropriate. Qualifications and Experience: Cert CII is an advantageHas worked in a similar claims handling role. Ability to provide a high level of customer service. Benefits Package: Workplace Pension SchemeHolidays - 28days inc bank holidaysBirthday Day OffBeach Day - additional 1 day leave over summerDiscounts on Retailers, Holidays, UK Attractions, Apple, Samsung products.2 for 1 / 50% restaurantsFree on-site parkingHealth Cash PlanTeam Nights out - Annual Awards These are just to name a few Interested?Call Sam on: or email for further information