West London (hybrid) paying up to GBP60,000 plus 25 days holiday. 3 days per week in the London office required.

A very well–known brand based in West London is looking for an experienced L&D Manager/L&D Business Partner to join their growing team. This is a fantastic opportunity to join a company going through change and transformation.

This Learning and Development Manager role will be a mix of both strategic and hands on work, covering the following:

– Developing training plans/strategies across the organisation

– Partnering with Managers and Supervisors to upskill as well as determine training needs

– Delivering inductions

– Delivering some hands–on training across areas such as customer service, health and safety and compliance while also utilising external training companies/specialists

– Managing a Training Administrator to coordinate training

– Promoting practical e–learning as well as face to face training

– Implementing a performance management system and process

– Providing mentoring where required

To be considered suitable you will need the following skills and experience and previous experience as either an L&D Specialist, Business Partner, Lead or Manager

– A strong track record in hands on training, learning and development

– A background in either hospitality, leisure, customer service, hotels/accomodation, retail or entertainment/activity sectors

– Ability to provide guidance on L&D strategy and plans

– An understanding of supporting apprenticeship programmes would be seen as advantageous as would any experience with Cornerstone however these are not essential

– Ability to both deliver training as well coordinate external specialists

– Experience across both e–learning and face to face learning

– Ability to interact with a range of senior stakeholders