We have an exciting opportunity for a seasoned knowledge management specialist to join our team as a Knowledge Manager. This pivotal role involves overseeing and generating compelling content for our knowledge base.

As a Knowledge Manager, you will define and lead the content architecture strategy and knowledge management deployment for our colleagues and Travel Counsellors.

About the RoleThe role will focus on developing, auditing, and maintaining high-quality content for colleagues and Travel Counsellors. The content you create will be pivotal in our transformation strategy as we continue to evolve the support we provide for our Travel Counsellors.

The Knowledge Manager is responsible for overseeing all knowledge-related activities, including the sourcing, accessibility, sharing and management of knowledge assets.

You will be required to work alongside stakeholders, internal and external, to promote and optimise the usage of the organisation's knowledge asset, generating SOPs and knowledge articles and ensuring the content is engaging, has the appropriate TOV and feedback loops, as well as moderating existing content.

A knowledge of information architecture is essential.

BenefitsA competitive basic salary + annual company bonusFlexible hybrid working model (2 days home, 3 days office)Career development and promotional opportunities25 days holidays (increasing to 28 after 5 years of service)A Moments That Matter Day (annually)Enhanced maternity/paternity payHoliday buy and sell (up to 5 days per year)3 paid days charity leaveCompany events, socials, and incentives3x annual salary death in service benefitCompany pension schemeCostco membershipSalary sacrifice, company car schemeCycle to Work SchemeEmployee Assistance ProgrammeEmployee discountEssential SkillsPrior experience in a similar knowledge management positionKnowledge of information architecturePrevious experience in SOP writing and compiling knowledge-base articlesExcellent stakeholder management and process mapping skillsProcess-driven with a keen eye for detailAbility to leverage various communication mediums to collate and share information across organisationsAbout CompanyAt Travel Counsellors, we care about our customers, communities, and our colleagues more than anyone else and that's what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 270 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that bring them back to us, time and time again.

We're fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we're looking for the brightest and the best to come and join us to take our business to the next level.