Global company are looking for a Italian/English speaking Customer Services Advisor to join their European Head Office team.

The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 3 days in the office, 2Working from Home.

Role description:

• Answer inbound phone calls, make outbound calls, respond to e-mail .

• Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.

• Provide product, program, compensation plan, and business information as necessary.

• Assist with order processing, enrolments, and setting up new customers

• Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.

• Identify, report, and follow-up on website issues to ensure corrective action is taken.

• Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.

• Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.

• Escalate unresolved problems when necessary.

• Document all contact information according to Standard Operating Procedures.

• Representing the brand, maintaining a professional, competent, and positive demeanour at all times.

Working hours are primarily Monday to Friday 8am - 4pm but may change based on business needs.

Some weekend work and bank holiday shifts may be required too. Job Types: Permanent, Full-time Salary: GBP23,000.00-GBP24,000.00 per year Benefits: • Employee discount • On-site parking • Work from home