Join a growing cyber security and IT support company as an IT Support / Helpdesk Engineer.

THE JOB:

- Provide detailed customer support through telephone, email, and remote control, addressing issues related to our services and products.

- Conduct occasional on-site work, offering hands-on technical assistance.

- Diagnose and resolve technical problems, ensuring high customer satisfaction.

- Configure, install, and maintain desktops, servers, networking hardware, and associated software.

- Collaborate with team members on various projects and provide cross-functional support.

KEY SKILLS & EXPERIENCE:

- 2+ years of technical support experience, preferably in a helpdesk environment within an MSP setting.

- Strong knowledge of Windows Desktops & Servers, Networking, Office 365, and Azure.

- Excellent customer service skills with a passion for helping others.

- Ability to work collaboratively, demonstrating openness, friendliness, and flexibility.

- Confidence in managing multiple tasks.

- Eagerness to learn, grow, and maintain a positive attitude.

- Full driving license and personal transport.

SALARY & BENEFITS:

- £25,000 - £35,000, dependent on experience.

- 21 days holiday + additional days for continuous service + public holidays.

- Opportunities for obtaining Industry Standard Certifications.

- Health and wellness programs.

- Supportive and collaborative work environment.