Internal Customer Support Engineer (Tech Repair)

Reading

Permanent

Circa GBP30k + benefits

Our client is a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5 hotels, hostels, student accommodation etc. This is an excellent opportunity with a market leader in their field and a company who look after their staff.

The role is based at our offices in south Reading, Berkshire.

The Role

Technical Support to customers is a critical role within the Company. We have an established Technical Support team and have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based.

Resolve technical issues by telephone and remote support where possible

Maintain customer software backups and log

Support external engineers

Support Sales and AMS

Repair equipment returned by customers

Log call conversations on CRM and report to customers

Experience Required

Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems and experience of mechanical/electrical repairs on an engineering level.

To be clear, we are looking for a balanced mix of skills betweenIT knowledge as well as having experience with mechanical/electrical repairs on an engineering level. This is NOT an IT support role.

Training is provided on the repair aspect of the rolebut having knowledge of working with live electrical/mechanical systems or previous experience is a great advantage.

Previous experience in IT servicing/repairs

Experience of telephone support

Experience of electro/mechanical repair

Remuneration

Salary GBP30k DOE,

25 days leave

matched pension

Private healthcare

Income Protection

Plus more .

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