Title: Pet Insurance Customer Service Representative

Location: Lakeside, Portsmouth PO6 3EN – Permanent, Full time

Salary: GBP (GBP20,319) – Hybrid after probation via targets met.

Start Date: 22/01/24

First 4 – 6 weeks Training

Overview: We are seeking dedicated Insurance Partners with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.

Customer service experience from any background is advantageous but not essential. At our company, we aim to make pet insurance enjoyable and engaging. We offer comprehensive training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.

Why join us? Our mission is to be the UK's most innovative Pet Insurance solution provider. With over 20 years of experience, we have built a strong foundation through the acquisitions of BDML and Coop Pet Insurance, as well as our successful pet insurance brands. We are committed to delivering first–class servicefrom start to finish, delighting customers and maintaining long–standing partnerships with some of the UK's most recognizable brands. You can be a partner of this innovation, learning a standard of unrivalled service and insurance skills that can be beneficial to your career.

Responsibilities:

Answering customer calls Engaging with customers via phone and email, updating details on the system, and providing exceptional customer service Producing customer, affinity, and veterinary correspondence to corporate standards Compiling and posting documents as needed. Consistently maintaining an energetic approach and building rapport with internal and external customers to establish strong customer relations Collaborating with veterinary practices, breeders, policyholders, and affinity partners to gather information, enabling veterinary nurses to settle claims and process payments Managing customers throughout the lifecycle of their policy Qualifications:

To succeed in this role, you will need:

Resilience in a busy work environment Prioritization and multitasking abilities Quick thinking and adaptability Capacity to work well under pressure Problem–solving skills when dealing with challenging customers Benefits:

Collaborative and fast–paced work environment Competitive salary progression scheme 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days Health Cash Plan Onsite free car parking & free shuttle bus from central Portsmouth locations to the office Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays Employee discount and cashback scheme for shopping, dining, travel, and more Life Assurance (4x annual salary) Structured learning and development pathway Employee referral program Shift Pattern:

Full Time 37.5 hours per week on a 3–week rotational shift pattern:

Week 1: Monday to Friday 8am–4pmWeek 2: Monday to Friday 9am–5:30pm with a half–day on Saturday with a day off in the week in lieuWeek 3: Monday to Friday 12pm–8pm (Saturday shifts are rare 1/3 weeks, time will be given back during the week, you will never be required to work more than 5 days in a week.)

Note: Onsite working is required during the probation period. Hybrid working may be offered post–probation if targets are met.