Insurance Motor Claims Handler Twickenham Up to GBP35K DOE Permanent Working pattern: Hybrid (after probation) - Mon-Fri 8:45AM to 5PMThe company:We are currently working with a Known financial services company based in Twickenham, as business is booming for them & are looking for an experienced Motor Claims handler to work within their team!Benefits: Office near Twickenham station and local shops/amenities Great salary reflecting your experience & commitment. A rewarding role, working within a supportive and fun working environment with daily dress down. Annual Profit Share Bonus & Group life cover. Holiday entitlement - 25days+BH (increasing each year with service) Fully funded CII pathway plus achievement awards and bonuses Employee Assistance Programme including GP consultations, health checks inc dental, mental health support + financial signposting. Cycle2work scheme & Season Ticket Loan Free eye-tests through Specsavers & Free flu jabs Long service awards Fun company events and opportunities to socialise.What You'll do You will be handling your own portfolio of clients helping them form start to finish liaising with insurers, recovery agents, accident management companies. The Role Take notification from clients, setting up new claims and determining the right course of action from start to finish. Co-ordinate and provide support to clients on processes. Provide Risk Management advice including spotting claim trends and remedial action needed. Negotiating with Insurers Ensure clients are kept fully informed during the claims process. Managing client expectations and assisting them to agree a settlement. Producing and collating claims data and analysing trends. Act as a direct referral and training support point for less experienced staffExperience required: Background in Motor claims handling, accidental damage /theft losses & Third-party recoveries Claims data analysis & production of client reports. Proactive approach, use own initiative as well as working under pressure as part of a team. High levels of accuracy and attention to detail Excellent customer service skills with the ability to build and nurture relationships. Great organisation, accuracy, and attention to detail The ability to build and maintain long-lasting client relationships. Passion, energy, and a strong customer service commitment Excellent communication skills being confident & considerate. Intuitive thinking and strong decision-making skills The desire to learn more and participate in regular training sessions. A positive approach to learning, taking on board new concepts quickly and executing them with accuracy and diligence. Good IT skills CII qualified or willing to undertake the qualification (fully funded by the company)If this sounds like an opportunity for you, please apply !

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