WHAT IS IN IT FOR YOU? Immediate start available Annual salary of up to GBP35,000 (Negation on salary depends on experience) Permanent position working from 9.00 am until 5:00pm Monday – Friday Flexible working hours available 23 days holiday plus bank holidays Bonus Scheme Pension Scheme Free on–site parking Cycle to work schemeTHE BUSINESSA unique opportunity waits for an ambitious Insurance Account Executive to join the prominent independent insurance broker located in Gateshead. Renowned for their strong reputation and unwavering commitment to delivering excellence, they take pride on fostering a culture that supports and encourages career advancement, backed by a young and driven managerial team.We are dedicated to providing a platform for our team members to excel and progress, with ample opportunities to attain valuable qualifications in the industry. With a focus on nurturing talent and fostering growth, we seek individuals who share passion for delivering exceptional service and are eager to make a mark in their careers. This is an exciting chance to be part of a thriving team that is dedicated to achieving professional excellence while being supported every step of the way.THE ROLE Taking first notification from the client, issuing claims forms, validating the claim against the policy coverage Liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react Ensuring premiums have been paid, informing customers on how their policy premiums may be affected by their claim and passing the full settlement to the client Identifying suspicious, complex or high value claims and raising these with management Create new claims files upon notification of a new claim and record using IT software Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary Processing claims quickly and correctly, working on behalf of the client/customer and liaising with Insurers as appropriate Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – using checklists and support documentation as provided by the company to assist with demonstrating compliance Handle any complaints in accordance with company procedures and regulatory requirements. Providing professional and efficient service and advice to all customers through the promotion and recommendation of products and risk management advice in accordance with customer demands and needs, whilst ensuring full regulatory compliance Developing existing client accounts by way of cross selling, up selling and generation of referral and recommendation business opportunitiesTHE PERSONOur client has a proven track record of developing staff. The ideal candidate will have a minimum of 2 years' experience within commercial insurance. Knowledge of the end to end claims process. Empathetic communicator – able to see things from another person's point of view Self–motivated, results orientated – enjoys working towards targets and focussed on results Enjoys accountability Able and willing to critically assess own performance against objectives Adept in use of MS Office 20XX, MS Outlook, Excel / spreadsheets Professional personal presentation and appearance at all times Reliable & Punctual with strong attendance and work ethic Clear focus on high quality and business profit Junior Account Handlers would be considered for the roleThe company's compliance manual, employee handbook, and other practices must be followed. Effective relationships with insurers and underwriters are crucial for the company's benefit. Compliance with administration requirements and assimilating company literature are also essential.TO APPLYThis role won't be on for long!Please apply for this position and your CV will go direct to Kieran Gill who is leading the search. Alternatively, if you have any questions, please get in touch with us at / or email Kieran at