Are you immediately available? We are currently recruiting for our client based close to Manchester for a Income Recovery Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is a temporary role working Monday to Friday between 8am and 6pm, for atleast 5/6 months. This role has an immediate start paying equivalent of GBP32930 pro rota. Previous experience within a similar role is essential! Experience within social housing is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.

What will you be doing as a Income Recovery Officer?

To provide a consistent, excellent rental income service to the Group's customers

To ensure that eviction is a last resort and that all other avenues have been exhuasted before proceeding to eviction

Prepare and serve legal notices, as well as prepare all legal documentation in accordance with the Rents Pre Action Protocol

To work as part of a team responsible for the delivery of a high service to all customers within the specified area

If you have the following skills and experience we would LOVE to hear from you:

Own laptop/computer and phone is essential as equipment will not be provided however you will be given access to their system

Must be computer literate including MS Excel

You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers

Empathetic and customer focused

Inbound contact centre experience is a MUST

What's in it for you as a Customer Contact Officer?

GBP32930 pro rota to a 6 month contract

Between the hours of 8am and 6pm Monday to Friday - 35 hours per week

Holiday pay

Weekly Pay

Free onsite parking

Flexible working

If this sounds like a role you will LOVE, please send your CV

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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