Are you immediately available? We are currently recruiting for our client based close to Manchester for a Income Recovery Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is a temporary role working Monday to Friday between 8am and 6pm, for atleast 5/6 months. This role has an immediate start paying equivalent of GBP32930 pro rota. Previous experience within a similar role is essential! Experience within social housing is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Income Recovery Officer? To provide a consistent, excellent rental income service to the Group's customers To ensure that eviction is a last resort and that all other avenues have been exhuasted before proceeding to eviction Prepare and serve legal notices, as well as prepare all legal documentation in accordance with the Rents Pre Action Protocol To work as part of a team responsible for the delivery of a high service to all customers within the specified area If you have the following skills and experience we would LOVE to hear from you: Own laptop/computer and phone is essential as equipment will not be provided however you will be given access to their system Must be computer literate including MS Excel You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers Empathetic and customer focused Inbound contact centre experience is a MUST What's in it for you as a Customer Contact Officer? GBP32930 pro rota to a 6 month contract Between the hours of 8am and 6pm Monday to Friday - 35 hours per week Holiday pay Weekly Pay Free onsite parking Flexible working If this sounds like a role you will LOVE, please send your CV We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.