We have an opportunity for an Income officer to join our Customer Accounts team in either Christchurch or the Isle of Wight.

This is a full time permanent role with a mix of home and office working.

We are offering a starting salary of GBP30,000 – GBP35,000 depending on experience.

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the regionMonitoring customer accounts for all tenuresManaging end to end processesEngaging with external agencies including local authorities when neededManaging evictions To be successful in this role you'll need:

Experience in income management or debt recovery/collectionKnowledge and experience of either social housing, home ownership or the private rented sectorExcellent customer service skillsA working knowledge of welfare benefitsTo be a self–starter with a proactive approach and possess the ability to work without close supervisionTo have effective decision–making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential.

A DBS check will also be undertaken for the successful candidate.

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

GBP450 yearly flexible benefit pot to use against benefits of your choiceFlexible working25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)A chance to buy or sell holiday as part of our flexible benefits packageA generous pension scheme matching up to 12%Life cover as soon as you join usYou will be a part of our Recognition scheme where you can be gifted retail vouchersA range of wellbeing discounts including Gym MembershipsA wide selection of other benefits available About us

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward–thinking culture, working collaboratively to achieve success.