Goodman Masson are excited to be partnered with a large housing association on their search for an Income Officer!

Who would you be working for?

The client has a long and proud history of providing affordable homes, with residents at the heart of what they do, aiming to create a safe community where residents are proud of where they live.

What is the role?

With a rapid growth through the acquisition of long-term index-linked leases, the client is now looking for an Income Officer to join their growing team.

Main responsibilities:

To monitor and action rent accounts, including making telephone calls, sending letters and invoices, and diarising to check for incoming payments due in line with existing policy and procedureTo receive and process payments to tenant accounts, including the setting up of Direct Debits and dealing with payment related queries from our tenants or their Appointees, giving relevant advice and assistance on income, arrears, or welfare benefit-related matters where appropriateNegotiate and finalise repayment plan proposalsDeal with queries from tenants, legal representatives, and staff in a timely and professional mannerTo prepare all paperwork and attend court in relation to any enforcement action that is requiredTo serve legal notices on tenants in the prescribed format, and record accurately on the computer system

This role is offering a salary of circa 35,000 per annum, with 2 days a week in their Isle of Wight office.

What do you need to succeed?

Strong all-round IT skills, with excel skillsGood knowledge of the welfare benefit systemHousing related qualificationIn our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.