Income Collection Assistant

Salary: GBP25,145

Location: Manchester - Agile

Full Time, Fixed Term contract 12 months

Hours: 35

Closing Date: 2nd January 2024

Interview Date: 12th January 2024

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for Income Collection Assistant to join us!

The Income and Financial Inclusion team provides the foundation for all the other services within the business, this role provides an opportunity to interact with customers, liaise with internal departments and external partner agencies.

You will be a key part of the team, providing administrative support to enable the smooth running of our income collection processes. We re looking for those who can effectively communicate with colleagues at all levels and external stakeholders to provide an outstanding income collection service and be responsible for confirming the correct customer rent charges to Universal Credit via the online Landlord Portal. Further to this you ll carry out Housing Benefit Administration; processing of housing benefit overpayment requests from the local authority and managing notification of changes to customers housing benefit award.

What we re looking for:

Experience in an administrative role and working to tight deadlines. It would be advantageous but not essential to have experience of working within income collection and providing administrative support within the team.

Experience of working in a targeted environment and delivering on KPI s

Ability to work as part of a team and on own initiative to meet objectives/deadlines.

Good working knowledge of IT systems.

Ability to maintain records and to write concise, accurate and relevant notes.

Willingness to share new ideas on how workstreams can become more efficient.

Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.