About Operate

Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC's unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.

About The Team

PwC's Execution Managed Service delivers operational and managed services solutions to our clients across a range of industries and service areas, bringing together the skills clients need from across PwC to advise, design and execute. We combine the best sector and domain expertise with data-led insight and digital assets to provide end-to-end managed services, from strategy to delivery.

Who Are We Looking For

We are looking for a self-motivated HR | Delivery Leader with sound experience in HR Operations | Outsourced Managed Services | and the ability to clearly articulate the benefits and value of solutions to our clients.

Skills and Experience

Demonstrable evidence of running HR operations at scale

Subject matter expert in end to end HR operations

Experience of implementing and running new HR technology or HR operational approaches

Strong business development experience, with a focus on closing business and increasing revenue.

Experience dealing with and selling to senior internal and external stakeholders.

A strong industry network

Brings a clear understanding of the intricacies of managed services, either as supplier or client.

Evidence of supporting in responses to RFP's, bid activities and pitches

About the Role

HR Managed Services | Director will oversee the operational delivery and expansion of a growing portfolio of HR outsourced managed services. You will lead the growth of our HR | Managed Services proposition and bring your experience and operational expertise to co-create HR | solutions with our HR advisory and transformation teams. You will work across a range of sectors and will want to be part of a thriving business.

Key responsibilities

Collaboration with colleagues and stakeholders to drive the growth of true HR | Managed Service engagements led by Operate, specifically building strong internal PwC relationships and bring credentials to the delivery/service

Contribute to the delivery of the HR | Managed Services delivery team

Respond efficiently to RFP's, bid activities and pitches etc. across the sales lifecycle.

Manage opportunity and RFP timelines, link with Operate bid management, line of service and pursuit teams; lead bid meetings and organise support teams and people around them

Seek insights and feedback from clients and colleagues to ensure PwC are targeting and positioning HR | Managed Services with the right clients and sectors

Build and maintain a knowledge of existing and evolving HR services, technologies and capabilities.

Build a strong network and ecosystem in order to positively agitate the wider PwC firms pipeline to ensure Operate led HR | Managed Services are represented to their full potential.

Connect and align the demand, delivery and supply functions fully to support growth and scale.

Drive key client accounts and sectors and represent Execution Managed Services fully.

Drive best practice of pipeline management and reporting within your area of responsibility.

Own the pipeline and sales performance reporting for your area.

Review pipeline and sales performance data within Salesforce to build and maintain a view of where HR | Manager Services opportunity lies, sharing with leaders and colleagues