My client is a successful and reputable housing association seeking a Housing officer for a short term contract. Contract extension available for the right candidates.

Role:

You'll be accountable for delivering a professional and high-quality mixed tenure service to our customers across your locality.

You'll use your knowledge and skills to resolve a range of housing management challenges including: Anti-Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding. You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs.

Duties:

Effectively and proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes

Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers

Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements

Taking a pro-active approach to health & safety and compliance

Providing an excellent customer experience which contributes to us achieving 90% customer satisfaction

Working in collaboration with colleagues from across the locality to conduct a programme of routine checks and deliver improvements to our homes and places

Building and maintaining relationships with key stakeholders and partner agencies.

Skills:

Excellent customer service and people skills

Experience of prioritising and organising a wide ranging workload

Experience of using computer systems

Previous experience of delivering housing management services

The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

Hours-

- 17.00 hours

Car driver essential. Candidate will also have to drive to Exeter once weekly.