Housing Advisor

Tower Hamlets

20 Per Hour

Job Role

To provide professional and responsive customer services, as the first point of contact for residents, whilst ensuring that resident are at the heart of everything they do.

Key Accountabilities:

To respond to telephone, face to face, email, and correspondence enquiries made by residents and provide advice and assistance in resolving them at the initial point of contact.

To schedule appointments and manage hand-offs with specialist support teams.

To record actions and outcomes on the relevant ICT system, and manage customer records.

To provide customer services at all customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents.

To undertake outbound contacts to support vulnerable residents, consultation and satisfaction surveys.

To provide support and liaise with mobile staff within the Neighbourhood Housing Service and other specialist delivery teams.