Housing Adviser (35 hours)

Type of Contract: Initial 1 year fixed term

Hours per week: 35 (Full Time)

Salary: GBP23,887 – GBP27,050 per annum dependant on experience.

Benefits:

Employers Pension contribution of 6%Continuous Personal Development in your role.Career progression opportunities across the business.25 days holiday + Bank holidays (increases with length of service)Holiday purchase scheme The Role:

Citizens Advice Knowsley is funded by the National Lottery Community Fund to provide housing advice and are looking to recruit a Housing Adviser/Caseworker to provide an efficient and effective advice service to the residents of Knowsley.

Working from our offices in Kirkby and Huyton, this is a fantastic opportunity for individuals who have a passion for delivering an exceptional, personalised customer experience. In return for your desire for success, we will make sure you receive all of the training and coaching you need to fit right into our team and to deliver a service covering all aspects of housing advice and support.

What Are We Looking For?

Knowledge and experience of giving housing advice to clients and working to quality standards and Funders requirements.Effective oral & written communication skills: with emphasis on negotiation, representing and preparing reviews, reports & correspondence. Ability to use IT Systems

Ability to prioritise own work, meet deadlines and targets, manage caseload, monitor and maintain own standards.Experience of providing good customer service: Face to Face / Telephone / email. Why Citizens Advice Knowsley?

Things don't stop with delivering an outstanding customer experience, we believe in working together as one to improve the lives of Knowsley residents.

You will also have opportunities to affect and influence change through being involved in research and campaigns work by providing information about clients' circumstances through the appropriate channels and recognising the need to identify issues having an impact on our clients' lives.

Closing date for applications: Monday 8th January 2024 at 5:00pm

Interviews will take place at our Kirkby office on Wednesday 17th January 2024