Do you have proven experience of driving change and improvement in a breadth of activities across a variety of areas of a university? Are you looking for a challenging role in an environment that is open, vibrant and welcomes new ideas? Then join the University of East London as Head of Process Improvement.

There are big changes happening at the University of East London. 125 years old and committed to driving diversity in the 5.0 talent pipeline, we work in partnership to promote talent wherever it is found and strive to create a balanced, inclusive and green future. Our newly-formed Strategic Development and Delivery directorate is set to play a big part in that future. Bringing colleagues together from across the University into one function to form service areas that include Data, Insights & Decision Support; Strategy & Performance; Portfolio & Benefits; and Change & Improvement, the aim is to combine our specialist expertise and sector knowledge to help deliver our strategy ‘Vision 2028’ and beyond.

A great opportunity to inspire and bring influence, both to the role and wider university, as Head of Process Improvement you will have the voice and the remit to make a real mark across the University in the years ahead. Indeed, you could soon be playing a huge role at the heart of a supportive and dynamic team that’s committed to helping us achieve our ambitious goals.

Among your many challenges will be the need to build, develop and lead a team of Process Improvement Managers, alongside embedding a comprehensive continuous improvement framework and toolkit and helping the University grow its process improvement capability at all levels. With a 125 years history, many of our processes need a refresh! Through collaboration with colleagues and stakeholders, you’ll develop the process improvement approach for the University to ensure leaders, managers and staff are equipped to continuously improve our processes to make us more effective and bring greater value to our students and the whole UEL community. You’ll help to reduce key pain points for our staff and students and develop a community of improvement champions that help support and embed improvements to the benefit of the University – these are just some facets of this rare opportunity.

To succeed, you will need proven experience in leading teams on institutional-wide processes that have had a strategic influence and impact on a university or universities. You will also need the specialist knowledge and experience it takes to drive process improvement maturity including on activities that include topics like training, impact, culture and measurement. The confidence to build and lead a Process Improvement team while working across a new directorate to create synergies with various service areas, academic units and professional services is important too. What’s more, in keeping with our progressive culture, you will need to be an innovator and strategic thinker who can overcome challenges with new ideas. In summary, you are driven to affect change and progress and have a track record of success that spans a variety of university service areas.

Joining the Strategic Development and Delivery directorate means you’ll have access to a wealth of training, opportunities and exciting networking events. We’re committed to investing in our people. These include attending conferences and webinars; watching videos and receiving newsletters; and accessing tools, guidance and templates.

So, if you have what we are looking for and are keen to take on a new challenge, apply today.

At the University of East London, we aim to attract and retain the best possible staff and offer a working environment at the heart of a dynamic region with excellent transport links. You can look forward to a warm, sincere welcome, genuine camaraderie and mobility in an institution led with passion, visibility and purpose. Your impact, resilience and sense of collegiality will directly contribute to the University’s future and those of the students whose lives you will touch and change forever. We also offer a great range of benefits including pension, family friendly policies and an on-site nursery and gym at our Docklands Campus.

Closing date: 15th January 2024.

Interview date: week commencing 29th January 2024.

Remote working/work at home options are available for this role.