Location: Northampton, Huntingdon, Peterborough, Lincoln or Norwich (Anglian Region)

Contract: Permanent - Full time

Salary: Competitive & dependent upon experience / skills

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who we are?

Anglian Water operates in an increasingly volatile and unpredictable climate, and our region is home to some of the world's most important and beautiful landscapes and habitats. To protect and enhance our region for generations to come, we need to think differently and plan well ahead. We've recently set out our ambitious plans for AMP (Asset Management Period) 8 (2025 to 2030), designed to meet the challenges our region faces today and into the future, alongside the growing expectation of our customers, wider stakeholders and our regulators.

Our sector-leading alliancing model puts us in a uniquely strong position to do this. Integrated Maintenance, Repair and Developer Services (IMRDS) is Anglian Water's largest embedded alliance. Alongside our alliance partners Kier and Clancy, we're embarking on an ambitious and comprehensive strategy that will set us up for the challenges of AMP8 and beyond.

To ensure we not only meet, but exceed our customer expectations, it is vital that our operational management delivers against challenging yet defined performance, commercial and safety metrics. To achieve this, we have created an exciting new Head of Operations role to drive us forward by leading our operational delivery arm and deliver against our biggest portfolio of work we have ever seen!

What will you be doing as our new Head of Operations?

As an integral part of the IMRDS Senior Leadership Team, you'll lead on developing a coherent and collaborative operational strategy and approach which drives effective and efficient delivery against challenging objectives, whilst concurrently meeting stringent KPI targets.

Not only will you look at the short and medium-term ways of delivering, but you'll also look into the future and ensure we remain industry leading by implementing innovative and leading technologies and processes to ensure we truly deliver the best-in-class service across our region.

Key Responsibilities:

Responsible for the operational delivery of the overall programme.

Design and successfully implement a fit-for purpose planned and reactive construction programme to deliver within the cultural parameters set against Anglian Water's programme, customer and quality expectations.

Manage the resource requirements needed from the Alliance Partners to enable the operations to be delivered in accordance with the Programme Delivery Plan and the Partners Health, Safety, Environment and Quality and Management procedures.

Proactively and reactively manage a team where creativity and progression are championed to develop individuals and team output to contribute to business objectives

Play a key and visible role in promoting collaboration to deliver positive leadership behaviour to ensure Operational best in class, efficient and safe performance delivery is achieved

Support the delivery of the operational elements of the Alliance strategy to be carbon neutral for 2030

Manage the operational programme risk and allocate responsibility for delivery and resolution with those best placed to mitigate the threat and maximise the opportunity

Develop long-lasting and value-added stakeholder relationships which champion collaboration and our values

Manage the delivery of the IMRDS works orders in accordance with the programme and budgets

Ensure appropriate resourcing, competency and capacity management against varying work volume demands

Liaise and co-ordinate with Anglian Water working groups, advisors and experts to maximise programme opportunity, such as Change Management, Digital Strategy, Network and Customer

Work closely with the Head of Commercial to ensure operational decisions are commercially viable and to create a cost conscious alliance

Deliver the programme of works to ensure the IMRDS alliance meets its regulatory and customer commitments

A little bit about your skills, experience and behaviours .

To join us on our quest for Operational excellence, you'll ideally have Water Utility contracting experience, specifically within Repair and Maintenance, Clean Water Networks, Metering, Developer Services and Capital projects within an Alliance/ partnership contracting environment. Ideally possessing recognised engineering or leadership qualifications (degree level or equivalent), you'll thrive in managing teams and working with senior levels of management.

With high-level evidence of commercial acumen and advanced skill set, you'll have customers (internal and external) at the heart of all you do and enjoy delivering against challenging cost and customer objectives. As a leader in your field, you'll inspire confidence form your stakeholders by demonstrating your expertise and keeping calm and balanced under pressure.

If you are a driven leader looking for your next career opportunity where you can make a real difference, please apply today!

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

Closing date: 8 January 2024

Interview dates: First stage w/c 15 January 2024 and Second stage w/c 22 January 2024