Are you experienced in managing a team and providing exceptional customer service? Are you process and data driven, commercially minded and determined to drive performances of your team and the business? If so, then this could be the role for you .

My client is looking for a Head of Customer Service and Technical Service who can facilitate the delivery of excellent customer service processes and also train, manage and develop the team. This is a Senior Management role within the organisation.

The Job

Train, manage and motivate the teamResource planningEnsure product knowledge is up to dateAct as escalation point for complaintsBe accountable for shaping and delivering the Company's consumer service propositions Drive performance of the departmentPeople management including performance management Coach and mentor in order to drive resultsContinuously review cost effectiveness & productivity of the department The Person

Energetic, enthusiastic, motivated Passionate and committed to delivering exceptional customer serviceResponsive to change CommercialData driven Benefits:

Target bonus : 15% (paid upon achievement of objectives)Pension, life assurance 25 days' annual leave + 8 statutory bank holidays.The contractual hours are 0830 - 1730 Monday to Thursday and 0830 - 1600 hours on Friday, with an unpaid lunch hour daily (38.5 per week). If you are interested, please apply today