About The Role

An exciting vacancy has arisen to work as part of the Guest Services & Sales leadership team. You will be responsible for providing a high level of quality service to guests whilst maintaining the highest possible standards. Success is measured by NPT (Net Promoter Score) qualitative scores, team satisfaction and health and safety scores with the resulting effect being one that is best placed to achieve the department's overall financial goals.

Playing a crucial role for guests during their stay, you will develop the team to provide an environment where the team can perform their best, supporting the recruitment planning for the Guest Services department and working closely with the Head of Department in the day–to–day operations. You will ensure the standard operating procedures are being followed across the department to drive efficiencies and resources forward with each task.

You should have a hands–on approach within the business, be inquisitive to change, confident to challenge and enjoy looking at new ways of doing things by sharing best practise throughout the brand.

About You

We're looking for someone with a passion for self–development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours when required within a business that operates 7 days a week.

You should have a problem–solving attitude and be able to think outside the box alongside excellent planning and organisational skills, be able to focus on the detail and prioritise to ensure the biggest positive impact is achieved.

You should have a keen eye for data analysis, implementation plans to benefit both the guest and team, along with an empathetic approach to those you interact with.

Whilst your skills and experience are essential, your approach, mindset and attitude are of equal importance.