Culture Recruitment is looking for a Customer Service Success Partner for a Construction Products company, a leading industrial technology innovator. With a focus on innovation, design, and manufacturing.

Position Summary: This role, reporting to the Customer Service Manager, is part of a small team dedicated to delivering the highest standard of service and support to a diverse customer base. Initially focused on call management, order processing, and issue resolution, the role is evolving with company's digitalization initiatives. Over the next 6–12 months, Customer Service Success Partners will collaborate with internal and external sales teams to elevate service standards, employing a customer–centered approach and end–to–end communication.

Primary Responsibilities:

Process orders, provide product/pricing information, and troubleshoot following department guidelines.Maintain a consistently high standard of service, engaging with dedicated customer accounts.Operate within the Best Practice Standard of the Department.Take ownership of transactions, ensuring completion.Report any customer dissatisfaction incidents to line managers.Apply escalation processes when necessary.Ensure health and safety compliance in the work environment.Collaborate with Key Account Managers for service improvement and sales growth.Provide end–to–end communication across all customer interaction points.Independently manage queries and customer concerns, achieving resolutions efficiently.Achieve/exceed department Key Performance Indicators, focusing on customer satisfaction and process simplification.Contribute actively to the Company Journey to Customer Satisfaction Full Potential. Experience/Skills/Attributes:

Experience in a fast–paced, customer–centric role.Multi–tasking ability.Good planning and organisational skills.Team player with a clear sense of ownership and responsibility.Strong communication skills, effective at all levels.Competent in Microsoft Packages (Excel, Word, etc.) and CRM.Attention to detail and analytical approach.Business sense and professional demeanor.Self–motivated, capable of working independently.Genuine motivation for achieving customer satisfaction.Time management and negotiation skills.Solution–oriented and a strong team player.Ability to work from home.