Connect2Hampshire are recruiting for and behalf of Hampshire County Council for a Front of house/Administrator to be based at Swanwick secure lodge in Southampton.

We are looking for dedicated and compassionate staff to join the friendly and supportive workforce at Swanwick lodge, a secure children's home in the heart of Hampshire. Swanwick Lodge accommodates up to 10 young people aged 11–17 who have been placed in a secure residential setting for their own safety and wellbeing.

You will work as part of the Operations and the admin team at Swanwick Lodge to provide an excellent level of Customer service and administration provision that will contribute and help the home to support the young people in care and staff. You will be required to cover reception and administrative duties, delivering a frontline service ensuring a courteous and professional image of Swanwick Lodge is maintained. Greets all visitors, professionals and contractors in person and on the phone. Monitor CCTV, keys and provide administrative support includes sending reports, collecting date, raising invoices and issuing petty cash.

Typically looking for 3 days a week, Monday, Wednesday & Friday (24–25 hours per week) 8am – 4:30pm with flexibility to swap working day and cover the occasional weekend or late evening.

Swanwick welcome interested candidates to come and meet the team at Swanwick.

Essential skills, knowledge and experience:

Good IT knowledge of systems including outlook Microsoft Word and excel

Previous admin experience in an office environmentExcellent customer serviceDiplomatic and sensitive approach to callers, some who maybe irate or distressedWell–developed analytical skills to assess and prioritise levels of urgencyEffective communication skills at all levelsConfident and assertive in an appropriate manner whilst remaining calm under pressureWork in a meticulous and methodical way and prioritising situations whilst multitaskingThe ability to work alone and as part of a team and understand the need for contribution and flexibility.Recognise signs of stress in oneself and others and respond appropriatelyUse initiative to solve day–to–day problems as they arrive within given parametersGDPR Desirable knowledge, skills and experience:

Experience of working as part of an administration team

Experience of providing excellent customer serviceExperience of working in a secure setting with confidential data – GDPRExperience of working in customer service focused role Connect2Hampshire are a recruitment agency part–owned by Hampshire County Council and work directly with them filling all vacancies across Hampshire.

Connect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.