Position: Front of House Coordinator

Purpose of the Role:

The primary objective of this role is to uphold a welcoming and helpful presence at the front reception desk, ensuring a positive experience for all individuals entering and utilizing the building.

The Front of House Coordinator is responsible for maintaining impeccable standards of presentation, both in personal appearance and in the reception area, while delivering exceptional service to leave a lasting positive impression.

Key Responsibilities:

Maintain high standards of presentation in the reception area, ensuring cleanliness, tidiness, and a welcoming atmosphere.

Uphold a professional appearance at all times, exhibiting a courteous, helpful demeanor.

Follow instructions from the Reception Services Line Manager, Building Manager/Supervisor/RFM, including daily property checks and contractor management.

Adhere to concierge processes, property procedures, and assigned work standards.

Cultivate positive relationships with staff, tenants, and contractors, serving as the primary point of contact for the building.

Meet and greet all visitors, accurately logging their records and obtaining tenant authorization where necessary.

Assist and direct visitors to their desired location within the building promptly and courteously.

Answer telephone and on-site intercom system for tenant queries in a professional manner.

Maintain an up-to-date reception operations manual, both site/tenant-specific and departmental.

Ensure a physical presence at the reception desk as much as reasonably possible.

Address on-site queries efficiently and professionally, directing them to third parties as needed.

Sign in tenant deliveries, document them accurately, and obtain signatures upon delivery.

Acquire working knowledge of property systems and procedures to manage the property during team members' absences.

Log building defect issues to RFM and helpdesk systems with confidence.

Complete all necessary log reports as required by the employer or building manager.

Adhere to health and safety regulations, assisting in emergencies and ensuring contractor compliance.

Skills, Knowledge, and Experience:

Essential:

General Education to GCSE standard or equivalent.

Reliable, well-presented team player with strong customer service skills.

Pleasant telephone manner and efficiency in relaying messages.

Excellent communication skills with the ability to handle confidential information.

Good organisational and time management skills with attention to detail.

Willingness and ability to learn on the job, undertake training, and pursue career development.

Solid corporate customer service experience.

Positive attitude and passion for excellent customer service.

SIA and CCTV Licenses (training can be provided).

Desirable:

Proficient in Microsoft applications (Word, Excel, PowerPoint, Access, Outlook).

Experience dealing confidently with senior-level staff with excellent verbal and written communication.

Experience in health and safety compliance.