French Speaking Customer Service Representative

We're looking to have a chat with people that are fluent in French and English with a passion for helping and supporting customers for a new full time permanent opportunity based in Dunfermline however the role is hybrid only 2 days in the office.

Location - Dunfermline - Hybrid - 2 days office and 3 days at home

Salary - 30,000

Hours of work - Monday to Friday - 8am - 4:30pm - No weekends

Job Profile:

This growing multilingual team based in Dunfermline is responsible for supporting customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract.

Duties and responsibilities:

Answer all customer enquiries concerning operation and configuration of clients products

Order Management of sales and service requests

Contract Administration/Management

Effective management of Customer complaints and enquiries relating to service and products

Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues

Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs

Maintain Customer and product records throughout the sale or rental period

Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity

Communicate detailed information to Customers and internal stakeholders in a clear and concise manner

Skills and experience required:

Previous experience within an international customer service/operations or logistics environment essential

Fluent French language speaker

Total commitment to providing an exceptional customer experience

Ability to work in a fast paced environment and to be able to effectively manage multiple tasks across several business systems

Excellent attention to detail

Must be able to challenge others to deliver exceptional service to your Customers

Excellent verbal and written communication skills

Proven problem solving ability and significant commercial awareness

Good interpersonal skills with a consultative communication style

Good PC skills (MS Office applications)

Team player

If you are interested please apply with your most up to date CV ASAP.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.