We are hiring for a French & Italian speaking Customer Service Executive to join a leading and well established global technology brand to support business customers with calls, emails and live chat for the EMEA territory.LOCATIONREMOTE AND OFFICE BASED WORK. Working in the office Tuesdays, Wednesdays and Thursdays in the week, 2 days remote. It will be 4 days a week in the office for training (1st 2 weeks of the job). The office is based in the South West London area (45 minutes direct from Waterloo)LANGUAGESFluency in English, French AND ItalianCOMPANYOur global client is a world leading brand in the technology industry. THE JOBYour main responsibility will be to support all French and Italian speaking customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:

Provide first level customer support in French and Italian Manage the Customer Service and Email databases ensuring that a 24–hour response is achievedMonitor service levels and customer satisfaction and contribute actively towards a smooth customer experienceCommunicate with customers via e–mail and phone. Where applicable, deal with complaints from customers and make good business decisions to resolve themProvide support to customers contacting us via Social Media platforms in a timely and efficient mannerManage requests from distributors, resellers and endusers from the EMEA regionDeal with special product requests from Technical Support and cooperate with Warehouse, UK and Worldwide Planning to arrange the correct product specificationsProvide regular and timely updates to customers about their pending RMA cases while checking the status of the delivery, with particular attention to Service Centre resourceAttend product training CANDIDATE EXPERIENCE / SKILLS

Fluency in English, French AND Italian is essentialPrevious experience in customer service or customer support or administration is a preferenceExperience of working in technology industry would be an advantageGood skills and understanding of social media platforms is preferredExcellent communication skillsAbility to co–ordinate and resolve a variety of customer queries SALARYGBP26,500 + bonus (15–20%, up to GBP4,600 pa) + excellent benefits including:

24 days holiday increasing after service PLUS up to 8 Bank Holidays a yearPension after two months – 6% contribution from the company75% REIMBURSEMENT OF TRAVEL (up to GBP120 per month)Private medical insurance – FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNERPermanent health insuranceGym membership (up to 50% paid for by the company)Life AssuranceFree tea/coffee and subsidised vendingCultural and subsidised lunch AND MORE WORKING HOURS38.5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch. For the 1st month of the job, in training, you will be required to work in the office 3 days a weekTo be considered for this excellent opportunity please send your CV to us