My client one of the UK's largest group of colleges has a rare Opportunity to join the team as a FM Helpdesk Manager

The Helpdesk & Management Information (MI) Reporting Manager will be responsible for the maintenance and management of the CAFM Explorer & Web Portal, and for developing a robust strategy which encompasses roll out and transition, developing SLA's, KPI's, reporting tools, data cleansing, naming conventions, management of data, ongoing training, and development of the system. The role will also be responsible for reporting on the performance of all estates and facilities services and the data held within the CAFM System.

In addition, the postholder will be the first point of contact for all jobs reported via the helpdesk and will ensure all planned and reactive work orders are dealt with efficiently and effectively and are completed in line with service requirements. This will include but is not limited to logging jobs that are received via telephone, email or via the helpdesk, allocating work orders to the in-house maintenance team and/or supply chain partners, reporting back to staff on job progress and close out, day to day co-ordination of suppliers, contractors, and staff, managing quotations, obtain approval to proceed from the Building Services Management Team and Building Operations Management Team, raising purchase orders and so forth.

The role will also involve establishing an effective user group and providing regular training and support. The postholder will play a lead role in successfully re-implementing, re-mobilising, and managing our CAFM system. The role will be pivotal in ensuring improved service delivery, enhancing the customer experience, and improving the management of maintenance and facilities operations.

Lead the re-implementation, management, and development of the CAFM system. Establish a monthly steering group of key users to ensure full engagement and knowledge of the system.

Produce a CAFM user guide, provide full training and support to users, and train and coach other staff to cover the Helpdesk during periods of annual leave and absence.

Develop CAFM system procedures for maintenance and facilities activities.

Ensure a planned systematic approach is implemented for PPM, statutory inspections, and testing.

Implement a robust 52-week planned preventative maintenance and inspection schedule for all estates activities. Report against performance on a monthly basis.

Ensure PPM schedules and reactive maintenance jobs are completed in line with service requirements. This includes allocating work orders, reporting back to staff on job progress and close out, day-to-day coordination of suppliers, contractors, and staff, managing quotations, and obtaining approval to proceed.

Managing a team of 4+ Operatives

Located at their Tottenham campus

Salary 56k + Great benefits including 25 days annual leave and hybrid working (1 day per week of choice from home)