Location: Chorley / Hybrid

Contract type: Permanent/Full time

Hours: 38.5 hours per week (Mon-Fri)

Salary: Up to 55k base salary + additional wider package

Benefits: Competitive

Who are we?

Positive Solutions is the leading provider of healthcare technology in the UK, with an enviable record of delivering reliable and feature-rich solutions for pharmacies, and now care homes, since 1993. Whether you are a single-site independent, a corporate group, or a national estate, our solutions automate and streamline your operations, saving you time and money and freeing up your resources.

Having been at the forefront of technology innovation in the sector for decades, we are ideally placed to support any business in our industry. We are known for our ability to anticipate market trends, listen to our customers and understand their needs, our passion is delivering solutions that improve workflows, performance and patient experience.

The Role

We are seeking a highly motivated and experienced Field Services Manager to lead our field services team, including field engineers, workshop team, and infrastructure project management function. The Field Services Manager will play a pivotal role in managing and optimising field operations, workshop facilities, and project execution. This role requires a dynamic leader with strong organisational and communication skills, problem-solving abilities, and a dedication to excellence.

Key Responsibilities

Team Leadership:

Lead, mentor, and coach a team of field engineers, workshop staff, and project managers, providing guidance and support to ensure team success;Set performance objectives, conduct regular performance reviews, and provide constructive feedback for continuous improvement. Operational Excellence:

Develop and implement strategies to optimise field service operations, including scheduling, inventory management and resource allocation;Ensure the efficient operation of the workshop, overseeing maintenance, repairs, and quality controlManage project execution from planning through completion, ensuring deadlines and quality standards are met. Customer Satisfaction:

Act as a point of contact for escalated customer issues and concerns, striving to resolve them efficiently and effectively;Foster a customer-centric culture within the team, promoting excellent service delivery and maintaining positive client relationships. Resource Management:

Oversee the allocation of resources, including personnel, equipment, and vehicles, to meet project demands and deadlines;Manage and optimise the use of technology and tools to enhance field service and project management operations. Reporting and Analysis:

Collect and analyse data related to field service and project performance, identifying areas for improvement, and implementing necessary changes. Generate regular reports on key performance metrics and present findings to senior management. Key Attributes:

Proven experience in field service management or a similar leadership role, including managing a team of field engineers and project managers;Strong knowledge of field service operations, device configuration and deployment, and project management best practices;Excellent leadership, interpersonal and communication skills;Problem-solving and decision-making abilities;Knowledge of industry regulations and safety standards;Proficiency in using software and tools to manage field service and project operations;A customer-focused approach with a commitment to delivering high-quality service. If you feel you have the right skill set and ability to join our incredible Service Delivery team, then please Apply Now!

Positive Solutions Limited is an equal-opportunity employer. We encourage individuals from diverse backgrounds and experiences to apply.

You may have experience in the following: Field Operations Manager, Service Operations Manager, Field Support Manager, Field Service Operations Lead, Field Service Supervisor, Service Field Manager, Field Service Coordinator, Field Support Operations Manager, On-site Services Manager, Technical Field Manager.

REF-(Apply online only)