The Field Service Engineer will be UK Field based covering Gloucester Southwest area (or within 20-mile radius). Regional and National travel and occasional European travel could be required from time to time. You will carry out the installation, servicing, moves & changes, upgrade, modification, and repair of ophthalmology equipment along with other medical, robotic, and similar devices as required. The role holder will also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of the medical sector.

To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requestedTo always apply a professional, reactive, and proactive service to our customersProblem-solve in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfactionEnsure effective communications are maintained with Area Manager's and other staff as requiredTo be flexible to work within other regions of the UK within given notice as requiredTo be attend and pass any necessary product or skills training programmesTo ensure call closure procedures are always followedEnsure all necessary paperwork and company system updates are completed correctly and returned within correct timescalesEffectively maintain vehicle stock inventoryTo manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE proceduresBe responsible for ensuring safe working practices under the Health & Safety ActsTo always demonstrate appropriate driver behaviours To be successful in this role of Field Service Engineer, we would love to speak to anyone who has experience of:

Previous field service engineering experience in a medical or similar environmentExcellent customer service skillsGood core engineering skills and knowledgeElectrical / Electronic / Software Engineering experienceGood telephone mannerClean driving licence3 GCSE's or equivalent, to include Maths and English (desirable)Ideal academic level preferred: City & Guilds, or ONC / HNC EngineeringMust have a current up to date passport or be able to apply for one immediatelyMay sometimes be required to work early starts and / or late finishes ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.