Domiciliary Field Care Supervisor GBP 22000 per annum. Croydon

Key Responsibilities

Responsible to carry out Service User needs assessments, care/support plans and risk assessments.Take lead and attend the Service User's first call to introduce the Care/Support Worker to the Service User.To be responsible for a defined patch of the clients and building good working relationship with social workers and others health care professionalTo compile client information/carer management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the performance and compliance against each patch).Ensure the standards and targets agreed for a weekly deadline are met.To organise and attend Service User reviews, including reviewing and updating of needs assessment, care/support plan and risk assessment documentsTo liaise closely with Care Co–ordinators to ensure correct Service User and Care/Support Worker matching for new Service Users.Ensure there is adequate cover in instances of Holiday/sickness cover.Deputise for Care Co–ordinators allocate unassigned calls during office hours as required.To allocate all unassigned calls during on–call hours – where visits can't be assigned, undertake the visitTo ensure that all changes to care schedules are reported, without delay, to the Care Co–ordinator and recorded appropriately.To undertake on–call duties as directed and record/report all on–call activity to the office.Undertake field–based training to ensure Care/Support Workers are working within their competency level.To ensure all reporting and recording documents are kept up to date.To work along with Quality and compliance Manager and ensure quality control procedures and processes are in place.To escalate all complaints and safeguarding investigations to the Quality and compliance Manager.To liaise closely with colleagues and other care professionalsTo assess Care/Support Workers again Skills for Care Common Induction Standards during shadow working sessions.Ensure all filing related issues in your patch is completed upon risk assessment, face to face review, spot check. medication competency, and direct filed observation.Fulfil any other tasks that may reasonably be assign to you from time to time, according to business needs.Cover for coordinators as necessary. Apply now for immediate interviews.