Are you passionate about providing exceptional customer service? Do you have strong administrative experience? If so, we have an exciting opportunity for you!

We are looking for a skilled and motivated Facilities Help Desk Assistant to join a well-established team. You will be responsible for ensuring clients receive the highest level of service and support. You will work closely with the engineers and technicians to schedule and coordinate service calls, manage inventory, and maintain accurate records.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment. You should be comfortable working with customers over the phone and via email and have experience using systems.

Salary: GBP25,000 - GBP27,000

Location: Coleshill, Birmingham

Working hours: Monday to Friday (08:30-17:00)

This is a permanent, office-based role.

The role:

Schedule and coordinate service calls with customers and techniciansAnswering emails & telephone calls from both customers and internal colleaguesProvide exceptional customer service and supportAdministration of job reports from the field-based teamWork closely with engineers and technicians to ensure timely completion of service callsUse scheduling software and inventory management systems to manage workload and resourcesContinuously improve processes and procedures to enhance customer satisfaction The ideal candidate:

An ability to manage and prioritise your workload in a fast-paced environmentExcellent verbal communication skillsExpertly handle all contact with our customers via telephone and emailExcellent time management skills enabling to meet all set deadlinesComfortable using all Microsoft Office programsA positive, proactive and customer focused attitude Don't miss out on this incredible opportunity and click the APPLY NOW button below!