Our client is seeking an experienced Estate Manager to join a residential scheme based in Docklands.

Hours of work: Monday to Friday 08.00am – 17.00pm

Main Duties:

Undertaking and documenting regular inspections of the internal and external common areasEnsuring that all procedures are being adhered to with accuracy and driving procedural change to improve standardsManaging and supervising the onsite staff, training new staffPromptly escalate or forward matters that require the attention of other partiesMonitoring existing estate service contracts for value and qualityDealing with all correspondence from residents & clients appropriatelyBuilding and maintaining working relationships with the leaseholders, and attending regular meetings as appropriateAssisting in ensuring continued value for money, overseeing charge expenditures and assisting in controlling costsLiaise positively and proactively with leaseholders and residentsRecognise and proactively tackle any and all health and safety risk. Recognise serious risks requiring urgent attention, escalating and actioning accordinglyPresent a professional, positive and friendly approach to the company's external contacts The Person:

Demonstrable experience of managing people/teams and delivering an exceptional customer service.Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.Able to work with autonomy and as part of a wider teamEfficient in maintaining administration and record keeping electronicallyDemonstrable ability dealing with problems and challenges effectivelyUnderstanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation, with a familiarity of residential long leasesGeneral financial awareness and abilityAbility to work under pressure deadlines, able to prioritise and manage time effectivelyCompetent user of Microsoft software packages, incl. Word and Excel.Social–media awareness and up to date with new technology. You must have a strong solid proven track record within a similar role. Excellent customer service and leadership skills, strong verbal & written communication, the ability to work under pressure and balance often conflicting priorities. Good administration skills, driven and self–motivated, confident and diplomatic

The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious and resourceful.