Freightserve recruitment are looking for a E-Solutions Product Team Leader for a well-established Freight Forwarder based in The Egham, Surrey area.

Job Purpose / Summary:

This role will be located within our Ops Team, working closely with the E-Solutions, Sales & Contract Logistics Teams to oversee their daily task & help improve our E-Solutions service offering.

This position requires good planning & organizational skills to prioritize the team's daily tasks and support the business service requirements. This role requires a good understanding of the E-Commerce industry & marketplace

This role will report directly to the E-Solutions Product Manager:-

Key Functions / Areas of Responsibility:

Oversee team's daily tasks and ensure tasks completed according to deadlines / SLA's

Develop & test additional system function & features within shipping platform

Ensure SOP's / Training Manuals are up to date and fit for purpose

Work with Sales & Contract teams to ensure Product offering in line with customer expectations

Streamline and enhance current Products & services offered

Maintain relationships with existing suppliers while finding new suppliers who can meet our client's needs more effectively and efficiently

Negotiate rates & monitor contract renews

Carrier Invoice reconciliation

Onboard new customers

Beta testing where necessary

Implement new processes

Monthly reporting and KPI's

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.