Role SummaryAs a key member of the retail team, reporting to the senior ecom customer service & sales advisor.

The customer service & sales advisor for Ecommerce will answer customer queries, help and give advice to customers, both internal and external across multiple platform. This team will also carry out all sales calls advising customers through product knowledge.

Whilst supporting the delivery of the overall retail business plan.

Role Objectives

Ensure best in class service to all customers via all platforms / channels. (Phone/Email/Live, Chat/virtual shopping) Looking after the day–to–day management of the ecommerce platforms to ensure effectivemovement of stock, and timely conversations with customers Role ResponsibilitiesTo provide excellent internal customer service by answering questions in a timely fashion and providing support where necessary, across several platforms, and devices phone, email, live chat, virtual shopping.To ensure a good understanding of the T&Cs the platforms are committing to the customers andthey are adhered to.

Working closely with the trading teams to understand the flow of new stock, to ensure we can pro–actively advise customers.Ensuring that the team are meeting our T&C's in response times to the customer.Ensure the correct use of insurance is used whilst moving items, and that it is reported actually.Complete the VIS process, ensuring stock movement in a timely fashion.Drive sales and increased conversion.Pro–actively and appropriately contacting customer to ensure all sales requests are met.Help to analyse and reporting of daily / weekly / monthly/ annual trade.Work with the digital team to implement a cross sell and up sell strategy.Maintain commercial awareness, understanding of key competitors.Ensuring product is dispatched in appropriate condition and according to the T&C's of the platform. Skills and Qualifications

Good standard of educationProven customer service experience#Excellent organisational skills, able to prioritise effectively between reactive and proactive tasksAble to manage their time effectively to meet deadlines and co–ordinate a breadth of activityManagerial experience to motivate and engage teamsAble to form great working relationships – with internal and external relationshipsAbility to work in a team and independently