Company Description Here at esure Group, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description We have a full time permanent internal opportunity for a Direct Claimant Specialist to join the team!

The Direct Claimant specialist through various soft skills techniques, aims to persuade the third–party claimant to deal direct via our policyholders' policy, offering a range of services including repairs, compensation for vehicle damage and replacement vehicles. The specialist will also offer our direct service for personal injury if the claimant has sustained this as result of our accident.

This role is a very target driven role and has various targets and KPIs specialists must meet on a weekly/monthly basis, delivering a high level of capture performance.

What will my role entail?

Delivering a strong capture performance of 64% monthly or above.Comply with internal esure policy and procedures, and comply with external best practice and legislation, e.g. equal opportunities.Identify and recommend opportunities to improves processes across the Direct Claimant department.Work collaboratively with peer group to achieve best outcomes for esure.Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt. Persuade claimant to use esure Network Repairers and Suppliers informing them of esure products when appropriate and providing sales and service contact numbers.Ensure availability to manage incoming calls which could potentially lead to securing a third–party capture.Identify and feedback all areas of concern involving external suppliers which affect service delivery.Identify areas of self–development and work with relevant team leader or assigned training delegate to achieve set goals. Qualifications It is a requirement that the jsuccessfull applicant has an extensive knowledge of working in a sales–based role and it is essential that they have experience of working towards various targets.Ability to demonstrate good negotiation and objection handling skills.They must demonstrate a good understanding of the RTA/MIB and legislation relevant to road traffic accidents and injury claims.Front line customer support in a target driven role.Influencing and negotiating, in particular objection resolution.Numeracy and literacy to GCSE level (Maths and English – Grade C and above) or equivalent.Computer skills (including the Internet).Financial Conduct Authority (FCA) and Regulatory Compliance.Knowledge of Claims processes and systems.Awareness of fraud/Large Loss indicators.Self–motivated whilst having the ability to work as part of a tea Additional Information Why choose us?

This is your opportunity to shape our game–changing journey and be part of something truly special! And to top it off, here are some perks to life at esure

A competitive salary that recognises your skills and potentialA bonus scheme that celebrates your contribution to esure's successDiscounts on our insurance products, for you and your family25 days annual leave, plus 8 flex days to be taken as and when suits youBenefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.Grow your career with us: whatever your goals, we'll support you with hands–on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.Join our communities: our networks give you the chance to connect, learn and share with like–minded colleagues across the business – for work and play. So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement surveyMore flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company–wide ACE Award. We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.